FAQ

These are some common questions I receive from time to time. Click a question to see the answer.

If you don’t see your question here, then please get in touch with me.

What do you do?

I make people like you and remember you… How so?

With many years experience, I craft unique, meaningful, and memorable brand standards that work for you. This may include your name, logo, identity, print materials, digital design, and more.

The way your brand looks and behaves is a reflection of how serious you take your business—especially down to the details. Presenting a consistent brand style and unique personality will impresses your audience at every turn.

What does your process look like?

My process involves understanding what makes your business tick, doing relevant research, exploring various concepts, and getting your feedback along the way. Read more about the process here.

Can you do rushed projects?

Sure, if the timing is right. I only take on two or three projects at a time, so I can give my clients the attention they deserve and to deliver my best work. If a rushed project isn’t possible when we talk, then I’ll give you an estimated timeline.

How long does a project take?

It really depends on the type of project, the complexity of it, the final deliverables, and how fast I receive feedback on each presentation. Once I speak with you and understand what you need, then I can estimate a timeline for you. And you will always be kept in the loop as the project progresses.

What exactly will I receive upon completion?

Final deliverables are determined by the type of project and what is mutually agreed upon in the beginning. You’ll receive files in an organized package, in a zip file, and delivered via email or direct download.

  • Brand name: Short list of 5–10 names (or just 1 name, if you like)
  • Tagline: Short list of 3–5 taglines (or just 1 tagline, if you like)
  • Logo: Source file; ready-to-use images
  • Logo + identity: Source files; ready-to-use images; color palette; fonts; style guide
  • Business card: Source files; image files for reference
  • Brochure: Source file; image files for reference
  • Mobile app layout: Image file assets for required devices; image files for reference

Source files may be Illustrator AI, PSD, or INDD files. Other deliverables may be PDF, JPG, PNG, GIF, or PPT files.

How much do you charge?

After learning about your business and deciding on final deliverables, I will provide you with a quote. This quote is determined by the type of project, items included, complexity, and timeline. Prices are based on my industry experience, professionalism, communication skills, customer service, and client track record.

If you’d like to hire me for a long-term project or on a monthly retainer to keep your brand looking sharp every step of the way, let’s talk about it.

My prices are reasonable for the professional design industry. However, if you’re specifically looking for cheap work or discounts, then you’ve come to the wrong place. Please consider the long-term value of thoughtful and professional work vs. the low effort cookie-cutter design you get from various online services.

How do you accept payment?

Preferred methods of payment are:

  • Bank transfer
  • PayPal (5% extra required)
  • Bitcoin or Ethereum

For new clients, I request 50% of the total project fee before starting any work, and 30% for return clients. The remaining amount should be paid once the project is complete, and prior to sending you the final deliverables.

Payment terms are negotiable, depending on the type and size of the project. For long-term projects, we can discuss Net30 payment.

How does ownership and copyright work?

Copyright ownership of final deliverables are automatically transferred to you once I complete the project and receive final payment.

This transfer of ownership does not include any preliminary work I create in the process of completing your final deliverables, as they remain under my copyright. Such preliminary work includes unused ideas, concepts, sketches, and artwork that may or may not have been shown to you during the project’s duration.

I don’t live near you. Will that affect my project?

Not at all. My clients come from all over the world. We can communicate by email, Slack, Skype, Google Hangouts, Facebook Messenger, or whatever method is easiest for you. Since email leaves a record that we can both reference later on, I prefer to use email for receiving feedback and for follow-ups to phone calls. That way, nothing is forgotten or left out.

Want to know more? Read about my work process.

Ready to chat? Contact me here.